IT Support

Moving to a networked environment is often undertaken without serious consideration of the need for support and maintenance. At Monsoon Malabar our methodology and IT infrastructure is proven to cut response times and allows us to provide a high standard of support.

Our wealth of experience has allowed us to build a package of products and services geared specifically to the SME sector. We offer a service that is easily tailored to your needs and for a fraction of the cost of an in-house IT team. Some of the more popular support services we can provide are listed below:

Telephone Support

You don’t need an IT department to have a helpful and technically capable person running your help desk - If you have a problem just pick up the phone and have a chat with one of our engineers. We will endeavour to either solve the problem on the spot or, if it is more complex, escalate the issue to ensure it gets the attention needed for fast and efficient resolution.

Remote Configuration

Monsoon Malabar’s in-house support engineers have fully secured remote access to your servers and workstations and will stay on the problem until it is fixed. Remote engineering allows us to correct the reported problem quickly and cheaply, without the need for expensive call-out costs. Statistically this allows us to fix the vast number of problems before an engineer could even arrive on site.

Site Visits

If we can’t get to the bottom of a problem remotely, we don’t give up there. A support engineer will be booked for a site visit to complete the job.

Site visits give us absolute control of the environment enabling us to work with the customer directly and experience the problem first hand. This allows us to take corrective action more easily on even the most complex business networks.

Server Monitoring

On-going monitoring of servers involves performing a variety a regular checks and preventative maintenance to minimise downtime. This pro-active approach can catch many small issues before they develop into a more serious and disruptive problem.

At the end of each monitoring period you will receive a report showing the ’health’ of your network, and any action that was taken as a result of any problems that were discovered.

Service Level Agreement (SLA)

Managing a network can take the focus off a company’s core business, so it is essential that any solution implemented is reliable and of the highest quality.

We provide all of our customers with further confidence and security by working to an aggressive Service Level Agreement (SLA) which supports the performance of your network and also the applications running across it.